Archive for the ‘Testimonials’ Category

Customer’s comments on returning from their cruise

Monday, January 30th, 2012

Now that I am just about over my "jet lag" just wanted to say thank you.

The cruise was fantastic and I have never known such brilliant interaction between "the stripes" and guests. To have a Captain singing and playing his guitar in the theatre was something else. It seemed to be a party every night and well I am not rude but I had to join in!!

Once again thank you, and I would highly recommend Celebrity

Sue (Gwent)

Customer feed back

Wednesday, July 27th, 2011

I heard about Cruise Ahead in a local magazine.

The staff were always willing to answer any questions

Mrs M

Derbyshire

Customer’s comments on returning from their cruise

Tuesday, May 10th, 2011

Excellent customer service

Mrs H

Kent

Customer’s comments on returning from their cruise

Tuesday, May 10th, 2011

Absolutely, definately  would be happy to use Cruise Ahead’s services again and recommend Cruise Ahead to family & friends

I was impressed with all aspects of customer care, price etc…

This was the first cruise I had booked since my husband died – he normally arranged all our holidays.

Your staff couldn’t have been more helpful – this ensured I didn’t need to worry / become anxious at something that was a ‘1st’ for me.

Thank you for all your help.

Regards. 

Mrs E

Northamptonshire

Thank you card from customer’s on return for their Fred Olsen cruise

Monday, March 28th, 2011

We had a wonderful time! I cannot believe it is still winter here. The crew were excellent as was the food. The diet starts tomorrow ! – Eleanor

A great cruise, good company, well organised, look forward to the next – Gill

Thanks, we had  a very good cabin – Georgina

A brilliant time, many thanks girls, best wishes – Val

Eleanor & party

(Andover)

Email from Customer following tailor-made cruise holiday

Monday, March 28th, 2011

Good morning ladies!

It is 2 weeks today since our return from Beijing after 6 weeks away on our ‘great adventure’.  

We would like to thank you for all the arrangements you made on our behalf;  everything went to plan.  The seating on all the flights was as we wanted.  When we arrived in Auckland we were met by a smart driver and limousine supplied by travelcube and we were swiftly taken to our Auckland hotel – the Copthorne. The hotel was first rate and we had a 12th floor room overlooking the harbour.  From our room we watched the Diamond Princess arrive on the morning of embarkation and it was a two minute walk from the hotel to the ship.  Couldn’t have been better!

We thoroughly enjoyed the 5 week cruise ending in Beijing.  The Capital Hotel in Beijing which Nicola had arranged was ideally situated – only 5 minutes walk from Tianamen Square and the Forbidden City.  As a bonus we had been upgraded to a de luxe room in Tower A because there were 10,000 Government delegates in Beijing for the Annual Convention, and Tower B of our hotel had been totally taken over for some of them.  The hotel, our room and restaurant were first rate with English-speaking staff.  We would certainly recommend this hotel.

Our one slight concern was whether the non-English-speaking driver from travelcube would arrive at 2.45 a.m. on our last day as arranged so long ago.  However on the day before,  we received a message confirming he would be waiting in the lobby at the agreed time and quoting all our flight arrangements.  So again, everything was perfect.

The arrangements with travelcube for the hotels and transport were excellent.

We look forward to discussing our next cruise with you – we’ve already started saving and planning!

Best regards

Mavis and Eric Layton

Chesterfield

Cruised on Diamond Princess Jan 2011

Customer’s comments on returning from their cruise

Monday, March 28th, 2011

Very efficient service by all members of your team

Keep up the very good work

We have been cruising for over 15 years and you are by far the best !

Tracey & Richard,  Chesterfield

Cruised on Celebrity Equinox  March 2011

Customer comments – post cruise

Thursday, October 21st, 2010

Well recommended by family and friends

This was our first cruise – but not the last

Perfect customer service

Mr & Mrs E  (Norfolk)

Card received (cruise on Celebrity Eclipse )

Tuesday, October 12th, 2010

Hello to you all ….

Just to let you know that we enjoyed our holiday on the Celebrity Eclipse. The ship, the comfort, all staff, the good food and how it was presented, cleanliness everywhere, organisation of the ship to shore excursions cannot be faulted.

Mr & Mrs M (Chesterfield) 

Card received (cruise on Celebrity Eclipse )

Tuesday, October 12th, 2010

Dear Yvonne & Team

We just wanted to send you a note to thank you for all your help and advice. We definitely made the right choice with the ship thanks to you for recommending it and thanks for sorting out the problem with the Persian Garden. They were aware of it when we booked !  We are so glad we went for the sky suite. The room and bathroom were perfect and the whole ship was just gorgeous. It was the best holiday we’ve ever had and we have definitely got the cruise bug.  We wouldn’t hesitate to recommend you and would definitely use you again. So thank you all from very satisfied customers !

Claire & Dean C (Chesterfield)